Privacy Policy of Reissue

This Privacy Policy explains how Reissue (“we,” “us,” or “our”) collects, uses, stores, discloses, and otherwise processes personal information in connection with our coffeehouse operations and our website at reissue.co.jp. We handle personal information in accordance with the Act on the Protection of Personal Information of Japan (“APPI”) and other applicable Japanese laws and regulations.

1. Introduction and company information

The operator and personal information handling business operator is Reissue.

  • Company name: Reissue
  • Address: 3-25-7 Tanji Building 2F, Jingumae, Shibuya-ku, Tokyo 150-0001, Japan
  • Email: [email protected]
  • Phone: +81 3-5785-3144
  • Website: reissue.co.jp
  • Business type: Coffeehouse
  • Company registration / CIN: N/A

This policy applies to personal information obtained through in-store interactions, reservations, inquiries, event participation, online forms, website usage, and other business-related communications with Reissue.

2. Data collection and processing

We may collect the following categories of personal information, depending on how you interact with us:

  • Identity and contact information: name, phone number, email address, and other contact details.
  • Reservation and visit information: reservation details, visit date and time, party size, seating preferences, and related communication records.
  • Inquiry information: messages, requests, feedback, and complaint details you send to us.
  • Transaction information: purchase history, order details, payment-related records handled through payment service providers, and receipt information.
  • Website and device information: IP address, browser type, device information, access logs, cookies, and similar online identifiers.
  • Special requests: dietary preferences, allergy-related information, or other information you voluntarily provide in connection with services or reservations.

We collect personal information directly from you, automatically through website technologies, and from third parties such as reservation platforms or payment service providers, where permitted by law.

We do not intentionally collect sensitive information unless you voluntarily provide it or it is necessary to respond to your request. If we process sensitive information, we do so only to the extent permitted under applicable law and with appropriate safeguards.

3. Purpose of data processing

We use personal information for the following purposes:

  • to provide coffeehouse services, manage visits, and process reservations;
  • to respond to inquiries, requests, and customer support communications;
  • to process payments, issue receipts, and manage transactions;
  • to communicate important notices, policy updates, or service-related information;
  • to operate, maintain, secure, and improve our website and services;
  • to analyze usage trends and improve customer experience;
  • to prevent fraud, abuse, unauthorized access, and other unlawful activities;
  • to comply with legal obligations and requests from public authorities;
  • to manage records, accounting, audits, and internal business operations;
  • to carry out any other purpose reasonably related to the above purposes, within the scope permitted by law.

4. Legal basis for processing

Under Japanese law, we process personal information for specified, lawful, and legitimate purposes and within the scope necessary to achieve those purposes. Our processing is based on one or more of the following grounds, as applicable:

  • your consent;
  • performance of a contract or steps taken at your request before entering into a contract;
  • compliance with legal obligations;
  • protection of life, body, or property where it is difficult to obtain your consent;
  • performance of our legitimate business operations, provided your rights and interests are not unreasonably infringed;
  • other grounds permitted under the APPI and related regulations.

5. Data sharing and third parties

We may share personal information with the following categories of recipients where necessary and lawful:

  • Service providers: website hosting, IT support, analytics, reservation management, email delivery, and security service providers.
  • Payment processors: entities that handle card payments or other payment-related services on our behalf.
  • Reservation and delivery platforms: third-party platforms used for bookings, customer communications, or related services.
  • Professional advisors: accountants, lawyers, auditors, and consultants where necessary.
  • Public authorities: courts, police, regulators, or other authorities when required by law or to protect rights and safety.

We require third parties that handle personal information on our behalf to take appropriate confidentiality and security measures and to process the information only for the agreed purposes.

We do not sell personal information.

6. Data transfer to third countries

In some cases, personal information may be stored or processed on servers located outside Japan, including by service providers that operate internationally. When transferring personal information to a third country, we take measures required by applicable law, including confirming the personal information protection system of the recipient country and implementing contractual or other safeguards where necessary.

If required by law, we will obtain your consent or take other legally appropriate steps before making such transfers.

7. Storage duration

We retain personal information only for as long as necessary to achieve the purposes described in this Privacy Policy, or for the period required by law, accounting rules, tax obligations, dispute resolution, or other legitimate business needs.

  • Reservation and visit records: retained for a reasonable period necessary for operations and customer service.
  • Transaction and accounting records: retained for periods required by applicable tax, accounting, and commercial laws.
  • Inquiry and correspondence records: retained for a reasonable period necessary to respond and manage follow-up matters.
  • Website logs and security records: retained for a period necessary for security, diagnostics, and analysis.

When personal information is no longer needed, we will delete, anonymize, or otherwise securely dispose of it in accordance with applicable law and internal procedures.

8. User rights

Subject to applicable law, you may have the following rights regarding your personal information:

  • Access: request confirmation of whether we hold your personal information and request access to it;
  • Rectification: request correction of inaccurate or incomplete information;
  • Erasure: request deletion of your information where legally applicable;
  • Restriction: request suspension or limitation of processing in certain circumstances;
  • Data portability: request the transfer of data in a commonly used format where applicable under law;
  • Objection: object to certain processing activities based on legitimate interests or similar grounds where applicable.

To exercise any of these rights, please contact us using the information below. We may ask for identity verification before responding to your request. We will handle requests in accordance with the APPI and other applicable laws.

9. Withdrawal of consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time by contacting us. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal. In some cases, withdrawal may limit our ability to provide certain services or respond to certain requests.

10. Right to complain

If you have concerns about our handling of personal information, please contact us first so we can attempt to resolve the matter promptly and fairly.

You may also have the right to lodge a complaint with the relevant Japanese personal information protection authority or other competent authority, as applicable under law.

11. Data security

We implement reasonable technical, physical, and organizational safeguards to protect personal information against unauthorized access, leakage, loss, destruction, alteration, and misuse. These measures may include:

  • access control and permission management;
  • confidentiality obligations for staff and contractors;
  • encryption or other protective technologies where appropriate;
  • system monitoring, logging, and incident response procedures;
  • secure disposal and retention controls;
  • regular review of security practices and vendor management.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we will take appropriate measures consistent with industry practice and applicable law.

12. Contact information

For questions, requests, or complaints relating to this Privacy Policy or our handling of personal information, please contact:

13. Changes to privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, legal requirements, or other operational needs. When we make material changes, we will post the updated policy on our website and, where appropriate, provide additional notice. The updated Privacy Policy will take effect from the date stated in the revised version.

Last updated: 2026-08-05

8/5/2026 ホーム